Moses Okeke

Managed and maintained accurate inventory records for property assets, implementing control procedures and coordinating with finance to optimize stock replenishment.

• Implemented robust inventory management systems, ensuring 100% accurate records for property assets and supplies.
• Conducted regular stock assessments and audits, identifying and resolving discrepancies to optimize inventory levels.
• Streamlined coordination with procurement and finance departments, accelerating stock replenishment cycles by 15% and minimizing operational delays.

Directed daily hotel operations, optimizing service delivery, staff management, and facility maintenance to elevate guest satisfaction and efficiency.

• Oversaw comprehensive daily operations for a 50+ room hotel, ensuring seamless service delivery and maintaining an average guest satisfaction rating above 95%.
• Managed staff schedules for a team of 20+, optimizing labor costs by 10% while sustaining high operational efficiency and service quality.
• Developed and implemented guest satisfaction strategies, resulting in a 15% increase in positive guest feedback and repeat bookings.
• Coordinated cross-functionally with all departments to uphold high service standards and efficiently resolve complex operational challenges.

Executed targeted digital marketing strategies for hospitality clients, enhancing online presence and driving measurable engagement and conversions.

• Executed comprehensive digital marketing strategies for 5+ hospitality clients, significantly enhancing their online visibility and brand presence.
• Managed social media presence and online advertising campaigns, driving a 20% increase in website traffic and 10% higher booking inquiries for clients.
• Created and curated engaging content across various platforms, continuously monitoring campaign performance to optimize ROI and achieve client-specific KPIs.

Managed front desk operations, ensuring seamless guest experiences, efficient reservations, and professional inquiry resolution for a 100+ room hotel.

• Managed daily front desk operations, ensuring seamless check-in/check-out processes for hundreds of guests and maintaining a 90%+ guest satisfaction rate.
• Handled an average of 50+ reservations daily, coordinating efficiently with housekeeping and F&B to optimize room readiness and guest services.
• Maintained strong guest relations, professionally addressing inquiries and resolving issues with a 98% resolution rate, enhancing positive reviews and loyalty.

Managed front desk operations, guest relations, and administrative tasks, ensuring efficient service and guest satisfaction for a 75-room hotel.

• Managed front desk operations and guest relations, serving as the primary point of contact and ensuring a welcoming experience for all visitors.
• Efficiently handled administrative tasks and processed 30+ daily booking reservations, maintaining organized records and optimizing scheduling.
• Coordinated seamlessly with various departments to address guest needs promptly, contributing to a cohesive guest service experience and operational flow.

Executed daily pastry preparation tasks, maintained quality control, and collaborated with the kitchen team for timely production.

• Executed daily pastry preparation tasks with precision, consistently meeting production quotas and quality standards for high-volume orders.
• Maintained rigorous quality control standards for all pastry products, ensuring consistency and adherence to established benchmarks for taste and presentation.
• Collaborated effectively with a team of 10+ kitchen staff, contributing to the timely production and seamless delivery of all pastry orders.